Support Tailored to You—Discover How We Can Help
About Loretto Villa
At Loretto Villa, we are here to support you in living the life you choose, empowering you to achieve your goals and navigate your everyday needs with confidence. We provide personalized care and support under the NDIS, ensuring that every service is tailored to meet your specific needs and lifestyle.
Our focus is on making the process of accessing and utilizing our services as simple and stress-free as possible. Whether you need assistance with daily tasks, help with your life transitions, or want to build new skills, we are committed to being with you every step of the way.
How We Work
We understand that choosing the right support provider is a big decision. That’s why we’ve made our process
easy to understand, transparent, and entirely participant-centered.
Initial Consultation
We begin with a one-on-one consultation to learn more about your specific needs, goals, and how we can best support you. Whether you’re new to the NDIS or have an existing plan, we will guide you through the process, ensuring you feel comfortable and empowered from the very start.
Personalized Support Plan
Once we understand your unique needs, we work with you (and your family, if applicable) to develop a tailored support plan. This plan will outline the services we will provide, how often, and in what manner, ensuring every aspect aligns with your NDIS goals.
Service Agreement
To formalize the relationship, we’ll provide a service agreement that clearly outlines the agreed-upon services, costs, and responsibilities. This ensures transparency, so you know exactly what to expect and how your services will be delivered.
Ongoing Support and Communication
We don’t just stop once your plan is in place. We provide continuous, flexible support to ensure your needs are being met and adjust your services as your goals evolve. Regular check-ins with your dedicated care coordinator ensure that everything is progressing smoothly.
Review and Feedback
We’re committed to delivering the best possible care. That’s why we regularly review your services, gather feedback, and adjust your plan as needed to ensure your satisfaction and progress. Your input is vital to us, and we encourage open communication every step of the way.
Our Commitment to You
At Loretto Villa, we are deeply committed to providing you with the highest quality care.
Our approach is centered around the following
Respecting Your Choices
Your needs, preferences, and goals are at the heart of our services. We empower you to make informed decisions about your care.
Flexibility and Adaptability
We understand that your circumstances may change, so we are always ready to adjust our services to meet your evolving needs.
Building Trust and Communication
We build strong, trusting relationships with our participants and their families. We keep lines of communication open, ensuring that you’re always informed and involved in every aspect of your care.
What Services Do We Offer?
We provide a comprehensive range of services under the NDIS, designed to help you live more independently, build skills, and engage
with your community. Some of our key services include:
Coastal Assist-Life Stage Transition
Support during major life changes like moving, starting a new job, or transitioning to more independent living.
Assist-Personal Activities
Help with daily tasks like personal hygiene, dressing, and eating, ensuring your needs are met with respect and dignity.
Assist-Travel/Transport
Safe and reliable transportation services to help you get to appointments, community activities, or run errands.
Daily Tasks/Shared Living
Support in shared living environments, assisting with household tasks, meal preparation, and personal care.
Community Participation
Encouraging social interaction and community involvement through group activities and community engagement.
Development-Life Skills
Helping you build essential life skills such as budgeting, cooking, and managing your day-to-day tasks.
Household Tasks
Assistance with cleaning, laundry, and other chores to help maintain a safe and comfortable living space.
Spec Support Employ
Specialized employment support to help you find and maintain meaningful work.
Group/Centre Activities
Engaging group activities and workshops designed to foster social interaction and skill development.
Frequently Asked Questions
1. How do I access your services?
To access our services, the first step is to get in touch with us. You can call, email, or use our contact form to schedule a consultation. During this consultation, we will discuss your needs, review your NDIS plan, and work with you to create a personalized support plan.
2. I’m new to the NDIS. Can you help me understand the process?
Absolutely! We know the NDIS can be a little confusing at first, but we’re here to guide you through every step. We can help you understand your plan, connect you with the right services, and ensure that you’re maximizing your NDIS funding to meet your goals.
3. How are services scheduled?
Once we’ve developed your personalized support plan, we’ll work with you to schedule services at times that are convenient for you. Our goal is to make sure that you receive the care and support you need when you need it.
4. Can I adjust my services if my needs change?
Yes! We understand that your needs and circumstances can change over time. If you ever need to adjust your services—whether that means increasing support or focusing on different areas—simply reach out to us, and we’ll update your plan to reflect those changes.
5. What qualifications do your support workers have?
All of our support workers are highly trained professionals with qualifications in disability care, personal support, or relevant fields. We conduct thorough background checks, ongoing training, and certification programs to ensure that our staff are always providing the highest standard of care.
6. Will I have the same support worker each time?
We believe in consistency, so wherever possible, we’ll ensure you have the same support worker for your ongoing care. This helps build a strong relationship between you and your support worker, fostering trust and understanding.
7. What if I’m not satisfied with the services provided?
Your satisfaction is our top priority. If you ever feel that our services aren’t meeting your expectations, we encourage you to contact us directly. We’ll work with you to resolve any concerns and make the necessary adjustments to ensure you’re receiving the care you need.
8. How do you ensure participant safety and privacy?
We take participant safety and privacy very seriously. All of our staff follow strict privacy policies, and our procedures comply with NDIS standards. We also use secure systems for record-keeping and communication to protect your personal information.
9. Can you help me access community activities and programs?
Yes, part of our services includes helping participants engage with their local communities. Whether you’re interested in joining group activities, attending local events, or exploring new hobbies, we’re here to assist you in connecting with programs and services that align with your interests.
10. What kind of support can you offer for participants looking for employment?
We provide specialized employment support through our Spec Support Employ service. This includes job coaching, interview preparation, on-the-job support, and assistance with finding roles that match your skills and interests. We also work with employers to ensure that any workplace modifications or accommodations are made to support your success.
HOW TO GET STARTED
Reach Out
You can get in touch with us by phone, email, or by filling out our online contact form. One of our friendly team members will respond promptly to schedule an initial consultation.
Consultation and Plan Development
During the consultation, we’ll discuss your needs and goals, help you understand your NDIS plan, and work together to create a personalized support plan.
Start Receiving Support
Once your plan is in place, we’ll begin delivering the services that are most important to you. We’ll check in regularly to make sure everything is running smoothly and adjust your services as needed.
OUR CONTACT DETAILS
We want to make it as easy as possible for you to reach us. You can use the form below: